Question 1

What is a virtual assistant?

Accepted Answer

A virtual Assistant is a self-employed admin specialist. 
They are usually multi-skilled and come from a strong administrative working background.

Question 2

Can anyone benefit from using a Virtual Assistant?

Accepted Answer

Absolutely, Yes.
I offer a bespoke admin support service so if you need assistance with something that is not listed in my service, still get in touch.  Admin is a bucket for many back office tasks and the list can just go on and on.

Question 3

Why don't you list the tasks that you offer?

Accepted Answer

Admin tasks are an exhaustive list and every business has their own requirements and it would be impossible to list everything for everyone.

Admin means different things to different people so one term might mean something else to another.

To make this more efficient, you will be asked to complete a "Work with Me" form and you will get a chance to list areas where you need support and then we would go over them in a video call.

Question 4

I only need a few  hours here and there, is this suitable for me?

Accepted Answer

Absolutely yes.
My PAYG adhoc service is designed just for you in mind.  You pay for what you need, when you need it the most without any ongoing commitment.

Question 5

What are your rates and pricing options?

Accepted Answer

I offer 2 options -

Monthly Plan - Blocks of 10 hours per month, which is paid in advance. 
This is my most popular option as it will guarantee your time in my calendar.  This option has priority over my PAYG plan and has a 3 month notice period.

PAYG Plan -  ideal for those small jobs or if you prefer not to commit to a monthly plan. This is based on an hourly charge. You will be invoiced at the end of each week worked with a 7 day payment term.

Both plans include an activity report and hours worked so you can see work completed. This is useful if you require time spent on a particular piece of work to be listed separately.

Question 6

Can I request a rush job or quick turnaround?

Accepted Answer

Yes of course. I understand that sometimes tasks need urgent attention. Depending on my availability and the complexity of the task, I can usually accommodate rush jobs. We can discuss the details and I'll do my very best to assist you promptly.

Question 7

What systems do you use?

Accepted Answer

General: Microsoft Office 365 / Google Workspace
Storage: OneDrive / SharePoint / GoogleDrive / DropBox
Communication: Trello Board / Email / Slack / MsTeams / GoogleMeet / Zoom / Business WhatsApp
Accounts: XERO - I am a certified XERO Advisor
Creative: Canva Pro

Question 8

How do you ensure the security of my information?

Accepted Answer

I take data security seriously.  All your information will be handled with the utmost care and confidentiality. I am fully insured and registered with ICO for GDPR.

Question 9

Do you provide an audio transcription service?

Accepted Answer

Absolutely yes.
Simply provide me with the audio file and a template to type into.
I also provide a document and template service if you need some creating.

Many people ask how long audio takes to type: 
The standard for transcribing one hour of audio is 4 hours.
However, some items might take longer, for example typing into tables or typing up complex terms.

Question 10

Do you provide a social media service?

Accepted Answer

Absolutely yes.
I am a bit of a Canva addict and I love being creative!
So if you are in need of social media posts creating with your branded colours for any of the social media platforms, I can help you so all you need to do is provide me with your written blurb or what message you are trying to convey and I will get my creative hat on.

I also provide a social media scheduling service.

To get started, complete my "Work with me" form.

Question 11

Do you provide bookkeeping services?

Accepted Answer

I am a certified XERO Advisor so I can provide basic bookkeeping. e.g. bill entry, payments, bank reconciles, run Payroll.

I would recommend that you would still need an accountant to provide expert accounting advice.

Question 12

How do I get started working with you?

Accepted Answer

Getting started is easy and super efficient.
Simply complete my "Work with Me" form on my website. This will prompt you for information about you, the areas you require help.  Once received, I will review to make sure I can help you.  If all good, I will arrange a video call for us to get to know each other and go into more details.  From here we will know if we are a good match to work together.
After this - we get started!

VTA Services

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