What is a Virtual Assistant?

A Virtual Assistant (VA) is a self-employed professional who provides business support remotely. VAs often come from strong administrative backgrounds and can support businesses with a wide range of tasks, systems and processes without the need to employ an additional member of staff.

Can anyone benefit from using a Virtual Assistant?

Yes. Virtual Admin Support can be useful whether you need regular ongoing help, occasional support or someone to take care of a particular project.

Every business works differently, so the support I provide is tailored around what you actually need rather than a fixed list of tasks.

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What if I can't see what I need on your Services page?

Get in touch anyway. Admin covers a huge range of tasks and it would be impossible to list everything I can help with. If something is sitting on your to-do list and you're not sure whether it's something I can take care of, tell me about it. Some of my favourite jobs are the unusual ones that don't fit neatly into a category.

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I only need a few hours here and there. Is this suitable for me?

Yes. PAYG support is ideal if you only need occasional help or have a one-off task or project.

You can use support when you need it without committing to a regular monthly plan.

PAYG support has a minimum charge of 30 minutes in any week where work is carried out. After the first 30 minutes, you will only be charged for the actual time worked.

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What are the different ways I can book Virtual Admin Support?

You can choose between PAYG support or a monthly block of hours.

Pay As You Go is suitable for occasional support, smaller jobs and one-off projects. There is a minimum charge of 30 minutes in any week where work is carried out.

Monthly Support is available in blocks of 5 or 10 hours and is designed for businesses that need regular ongoing support. Monthly clients receive priority availability and their hours are reserved each month.

Full details and current prices are available on the Pricing page.

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Can I request a rush job or quick turnaround?

Possibly. If you need something completed urgently, let me know what you need and when you need it.

Whether I can accommodate it will depend on my existing workload, availability and the type of work involved.

What systems do you work with?

I work with a wide range of business software and systems, including Microsoft 365, Google Workspace, Trello, OneNote, SharePoint, OneDrive, Google Drive, Dropbox, Xero, Canva and other commonly used business applications.

I'm also comfortable learning new systems, so if you use something that isn't listed, that doesn't necessarily mean I can't work with it.

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Do you provide audio typing and transcription?

Yes. You can provide an audio file together with the document or template you'd like me to work with.

As a general guide, 15 minutes of clear audio can take approximately one hour to transcribe, although this will vary depending on audio quality, terminology, formatting and the complexity of the finished document.

Time required for document preparation or audio conversion will also form part of the work.

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Do you provide bookkeeping support?

Yes. I am a Xero Certified Advisor and can provide day-to-day bookkeeping support including raising invoices, entering bills, bank reconciliation and matching payments and receipts.

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I can also help organise and set up Xero for businesses that are new to the system.

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My bookkeeping support does not replace the services of an accountant. You should still use a qualified accountant for specialist accounting or tax advice and the preparation of statutory accounts.