Frequently Asked...

What is a Virtual Assistant?

A virtual assistant (VA) is a self-employed admin specialist. They are usually multi-skilled and come from a strong administrative working background. Due to the differing working sectors, they are quick to adapt and learn new processes or already know how to use most systems.

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Can anyone benefit from using a Virtual Assistant?

Absolutely yes! I offer a bespoke admin support service, so if you need assistance with something not listed in my services, still get in touch.  Admin is a bucket for many back office tasks and the list can just go on and on! Everyone's idea of Admin is unique as your company.

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What if I can't see what I need on your services page?

Admin tasks are an exhaustive list and every business has their own requirements and it would be impossible to list everything for everyone. Admin means different things to different people so one term might mean something else to another.  To make this more efficient - you will be asked to complete a "Work with me" form and you will get a chance to list areas where you need support and we would go over them in a video call.

 

I only need a few hours here and there, is this suitable for me?

Absolutely yes! My PAYG plan is designed just for you in mind. You pay for what you need, when you need it the most without any ongoing commitment.

 

What are your different payment plans and what is the difference between them?

• Pay As You Go - ideal for small jobs or if you prefer not to commit to a monthly plan. You will be invoiced at the end of each week worked.  This plan has a 7 day payment term. Initially you will pay for 2 hours up front to get started.

• Monthly Plans - There are 2 options for the monthly plan - blocks of 5 or 10 hours per month.  This is paid in advance, usually the first of each month. My monthly plans have priority of my time over the PAYG plan.  This is ideal if you have regular tasks each month and has a 3 month initial commitment.

• Both plans include an activity report showing hours worked. This is useful to see what work has been completed and also if you require time spent on a particularly piece of work or project to be listed separately.

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Can I request a rush job or quick turnaround?

Yes of course! I understand that sometimes tasks need urgent attention. Depending on my availability and the complexity of the task, I can usually accommodate rush jobs.  We can discuss the details and I'll do my best to assist you promptly.

 

What systems do you use?

• General - Microsoft Office 365 / Google Workspace and applications: Word / Excel / PowerPoint / Access / Outlook

• Storage & Sharing - OneDrive / SharePoint / GoogleDrive / DropBox

• Communication - Trello / Email / Slack / Teams / GoogleMeet / Business WhatsApp

• Accounts - XERO - I am a certified XERO Advisor

• Creatives & Specialists - Canva Pro / YouTube Video / TikTok Video/ CapCut Video / Podcast tools / Email Marketing

• Social Media - Buffer / Canva / LinkedIn / Instagram / TikTok / Facebook / MetaBusiness Scheduler

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Do you provide an audio transcription service?

Yes. Simply provide the audio file and a template to type into. I also provide a document and template service if you need some creating. I can process MP3, DC2 and most audio files.  You will be charged for the actual time taken. As a guide, the standard time for transcribing is 15 minutes of audio takes approximately 1 hour.  However, some items might take longer, for example, if typing into tables or typing us complex terms. The quality of the recording will also impact the time it takes to complete. 

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Do you provide a bookkeeping service?

I am a Certified XERO Advisor and I can provide basic day-to-day tasks. e.g. bill entry, raising invoices and matching payments and receipts to transactions on a bank feed.  I can also help if you are new to using XERO by helping setting up a custom chart of accounts specific for your needs and inline with your business.  I would recommend that you would still need an accountant to provide expert accounting advice and production of official company accounts.

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How do I get started working with you?

Getting started is easy and super efficient. Simply complete my "Work with me" form. This will help you to think about what pain points you are experiencing and where you need the most support. Once received, your form will be reviewed to make sure I can help you. If all good, a video call will be arranged for us to say hello and make sure we are a good match to work together. You can also share any other information that you think will be useful.  After this - we will sort out the legals and then we will be ready to get started!

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